Technical Support Engineer
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| Job Type | Permanent |
| Location | Watford |
| Area | Hertfordshire, England |
| Sector | Software |
| Salary | £27500 per annum |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | Kit Element |
| Job Ref | V-45601-1 |
| Job Views | 235 |
- Description
- This is an afternoon/evening technical support role operating within the hours of 2pm to 11pm Tuesday to Saturday. After an initial 3 month training period in their Watford office, the position can be performed remotely.
Initially supporting a handful of clients You will be required to liaise with mobile network providers to diagnose connectivity issues. You will also provide customer support to our internal and external teams.
Salary: £27,500, with a review after 6 months. Regular performance reviews and 1-2-1 support help achieve targets.
Benefits:- 25 days holiday
- Annual bonus
- Life assurance at 4 times basic salary
- Perkbox
- Cycle-to-Work scheme
- £50 contribution towards eye care per year
- £25 per month contribution towards gym membership
Duties & Responsibilities:- Handling customer support requests via various channels
- Proactive investigation and resolution of issues
- Liaising with mobile network providers
- Supporting internal & external teams
- Excellent written and verbal communication
- Strong diagnostic and support skills
- Proficiency in PC applications (Word, Excel, Email)
- Good organisational skills
- Experience with mobile telecommunications
- Foreign language skills (Dutch/French/Swedish)
- Customer service qualification
