Electronic Technical Support Engineer

Job Type	Permanent
Location	Watford
Area	Hertfordshire, England Hertfordshire England Watford
Sector	Electronics
Salary	£27500 per annum
Currency	GBP
Start Date	ASAP
Advertiser	Kit Element
Job Ref	V-45601KE

Description

Electronic Technical Support Engineer

This is an afternoon/evening technical support role operating within the hours of 2pm to 11pm Tuesday to Saturday. After an initial 3 month training period in their Watford office, the position can be performed remotely.

Initially supporting a handful of electronic communications products and working up to the full scope of the product range. You will be required to liaise with mobile network providers to diagnose connectivity issues. You will also provide customer support to our internal and external teams.

Salary: £27,500, with a review after 6 months. Regular performance reviews and 1-2-1 support help achieve targets.

Benefits:

25 days holiday
Annual bonus
Life assurance at 4 times basic salary
Perkbox
Cycle-to-Work scheme
£50 contribution towards eye care per year
£25 per month contribution towards gym membership

Experience: Customer service or electronics background is beneficial. Must have strong technology/electronics skills, an interest in computers, consumer electronics, or networking, and the ability to work well under pressure. A positive, energetic approach is essential.

Duties & Responsibilities:

Handling customer support requests via various channels
Proactive investigation and resolution of issues
Liaising with mobile network providers
Supporting internal & external teams

Key Skills & Qualifications:

Excellent written and verbal communication
Strong diagnostic and support skills
Proficiency in PC applications (Word, Excel, Email)
Good organisational skills

Desirable:

Knowledge of electronics principles
Experience with mobile telecommunications
Foreign language skills (Dutch/French/Swedish)
Customer service qualification

Apply

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