Technical Support Engineer

https://www.enterpriserecruitment.com/job-search/6565-technical-support-engineer/software/hertfordshire/job2024-10-21 16:51:042024-12-15 Enterprise Recruitment
Job Type Permanent
Location Watford
Area Hertfordshire, England Hertfordshire England Watford
Sector Software
Salary £27500 per annum
Currency GBP
Start Date ASAP
Advertiser Kit Element
Job Ref V-45601-1
Description
This is an afternoon/evening technical support role operating within the hours of 2pm to 11pm Tuesday to Saturday.  After an initial 3 month training period in their Watford office, the position can be performed remotely.
Initially supporting a handful of clients You will be required to liaise with mobile network providers to diagnose connectivity issues. You will also provide customer support to our internal and external teams.

Salary: £27,500, with a review after 6 months. Regular performance reviews and 1-2-1 support help achieve targets.

Benefits:
  • 25 days holiday
  • Annual bonus
  • Life assurance at 4 times basic salary
  • Perkbox
  • Cycle-to-Work scheme
  • £50 contribution towards eye care per year
  • £25 per month contribution towards gym membership
Experience: Customer service or Network background is beneficial. An interest in computers, consumer electronics, or networking, and the ability to work well under pressure. A positive, energetic approach is essential.

Duties & Responsibilities:
  • Handling customer support requests via various channels
  • Proactive investigation and resolution of issues
  • Liaising with mobile network providers
  • Supporting internal & external teams
Key Skills & Qualifications:
  • Excellent written and verbal communication
  • Strong diagnostic and support skills
  • Proficiency in PC applications (Word, Excel, Email)
  • Good organisational skills
Desirable:
  • Experience with mobile telecommunications
  • Foreign language skills (Dutch/French/Swedish)
  • Customer service qualification
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